Bringing together two universes to achieve technological excellence.

The search for greater impact and efficiency, optimization of processes and constant improvement are essential objectives for today’s businesses. Since new technologies are helping to achieve these objectives, constant technological evolution is vital for creating new, high-impact solutions.

Intelligent process automation is crucial to these new disciplines. It combines artificial intelligence and robotic process automation, maximizing the benefits of AI by optimizing RPA. While RPA focuses on organizational problems and ordering processes, IPA is capable of learning and evolving toward more intelligent and complex tasks, optimizing processes like budgeting, planning, analysis and decision-making.

Benefits of IPA

Specialization of professionals: professionals are able to acquire greater expertise in tasks that generate more value, rather than focusing on routine tasks that can be automated.

Savings in operating costs: the costs incurred by implementing IPA are lower than those invested in the professionals who would otherwise execute those processes.

Error reduction: intelligent process automation drastically reduces the amount of mistakes made.

Reports: IPA provides constant information on the process, which can be utilized for statistical purposes.

70%

reduction in costs.

75%

increase in productivity (24/7, 365).

100%

reduction in errors.

Safety optimization: the use of IPA can eliminate the security leaks that generally occur when humans carry out an operation.

Constant improvement of operations: the integration of machine learning solutions allows machines to learn, evolve and adapt in order to optimize process automation.

Reducing time: tasks carried out by IPA take less time than the same tasks do when completed by humans.

Increased productivity: automation leads to increased efficiency in company corporate & business operations.

Automation Analysis

We accompany organizations on their journey toward intelligent automation—from the initial consultation, where we identify the processes that would suit automation, to development and implementation.

While the company’s processes are being automated, metrics are conveniently implemented to highlight the improvements being made by the automation. The KPIs to be used will depend on the organization and the processes in question, as well as the degree of intelligent automation utilized by the company.

  • Substitution rate: number of professionals (FTE) replaced by IPA.
  • Rate of return: the rate that represents the benefit generated by an IPA compared to the capital invested in it.
  • Number of errors produced: the number of errors that have occurred during process execution over a certain period of time.
  • Response time: amount of time a process takes to respond.

Applications

Anomaly Detection

Error detection is one of the most significant uses of process automation.

Record Sorting

IPAs use automated intelligence to sort company documents, such as emails, tasks, commercial leads, files, etc.

Record Organization

Moving records to other folders, forwarding mail to another mailbox, document processing and deletion, etc.

ICR

Intelligent character recognition has evolved from optical character recognition. It can even interpret handwritten characters.

Back Office

Support processes such as administrative tasks, billing, order management, payments, the receipt of digital documents and information extraction.

Software

Tools for the construction and execution of automated tasks with the software development department.

Front Office

Client communication can be partially or completely automated, such as messages, emails, phone calls, video calls, etc.

Integration

Intelligent automation can be integrated with our clients’ various applications and software in the visual sense, but also in terms of data.

Virtual Agent

Automation combined with AI, business regulations, biometric recognition technologies, automatic replies and sentiment analysis.

Our Services

Center of Excellence for IPA

CoE = People + Processes + Technology

The training offered in this CoE revolves around the continuous improvement of processes, updating professionals’ skills and scaling automation throughout the organization.

Currently, our CoE for IPA works with the two most prevalent IPA software suppliers on the market, with certified professionals in both: BluePrism and UiPath

IPA Consulting

We advise businesses on the intelligent automation of their operations, and analyze their processes to identify which would be most suitable for automation.

Ad-Hoc Projects

We work on projects from the initial consulting phase all the way to implementation. We begin with an initial analysis of the organization’s operations before designing, developing and implementing the solution.

IPA Auditing

Our professionals are trained to carry out audits on the automated processes in place, in order to analyze their performance and propose options for improvement.

Training

We provide advanced programs and workshops.